Plaćanje i dostava

HOW DOES DELIVERY WORK?

▪️ Delivery is FREE for all listed countries, and the price includes VAT, as well as the price of product packaging.

▪️ Orders are shipped from our Croatian-based warehouse in Zagreb. 

We use reliable DPD Group, also known as DPD for our deliveries in most EU countries.

You can expect your parcel within 1-8 business days depending on where you reside. Please take a look at the list below where you can find the list of the countries we deliver our products and the delivery time for each EU country:

 

Austria 2-5 days
Belgium 5-6 days
Bulgaria 4-5 days
Croatia 2-3 days
Czech Republic 4-5 days
Denmark 6-7 days
Estonia 5-6 days
Finland 7-8 days
France 6-7 days
Germany 6-7 days
Hungary 2-3 days
Ireland 6-7 days
Italy 4-5 days
Latvia 4-5 days
Lithuania 4-5 days
Luxembourg 5-6 days
Netherlands 5-6 days
Poland 4-5 days
Portugal 5-7 days
Slovakia 4-5 days
Slovenia 2-3 days
Spain 5-7 days
Sweden 5-7 days
Switzerland 4-5 days

 

We are always working to expand our shipping destinations. So stay tuned.

When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If you have ordered 2 items from us please note that they may arrive in seperate packaging at seperate times. Please be patient.

Most of the orders received on business days are delivered that same day. If you purchase your BunnyHug during the weekend, the parcel will be send next business day.

If your order does not arrive within 10 business days, please contact us on info@thebunnyhug.com so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we do will no longer take responsibility for the package.

Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.

 

CUSTOMER CARE & FEEDBACK

▪️ Customer care is at the heart of our company, by giving you the most positive experience. We are dedicated to helping our customers with whatever questions they may have. If we have missed any information, or you have find any issue, please contact us by email: info@thebunnyhug.com. Please leave your details and we will do our best to contact you as soon as a consultant becomes available.

▪️ We would also like to hear from you and get a feedback after purchasing our product. Your feedback will help us improve our services. Or just simply leave a comment or suggestion. Your opinion is very important to us. Please note, our customer service team works Monday - Friday. If messaged within those days, we will reply within 24 hours. Thank you for your patience!

If you need more information, please see our FAQs page or About BunnyHug.